This policy explains how Premier Body Repairs Limited ("we", "us", "our") collects and uses your personal information when you use our website or contact us, and your rights under UK data protection law.
Who we are
Premier Body Repairs Limited is a vehicle body repair business based at The Maltings, 16 New Rd, Ware, SG12 7BS. For any questions about this policy or your data, contact us at info@premierebodyrepairs.co.uk or on 01920 466800.
Information we collect
- Information you give us when you complete an enquiry, quote or insurance assessment form, or contact us by phone or email: typically your name, email address, phone number, vehicle details, and any photos or description of damage you choose to send.
- Information collected automatically when you use the site, such as your IP address, device and browser type, and how you use our pages. This is collected through cookies and similar technologies (see our Cookie Policy) and only where you have given consent.
How we use your information
- To respond to your enquiries and prepare quotes and estimates.
- To carry out and manage repair work, including liaising with your insurer where you ask us to.
- To measure how our website is used and to improve it and our marketing.
Our lawful bases
We rely on your consent for analytics and advertising cookies, our legitimate interests in running and improving our business, and the need to take steps to enter into or perform a contract with you when you ask us to quote for or carry out work.
Who we share it with
We do not sell your data. We use trusted third parties who process data on our behalf, including:
- Our online form provider (LeadConnector / GoHighLevel), which handles enquiry, quote and assessment form submissions.
- Google, for website analytics (Google Analytics) and advertising (Google Ads).
- Our website hosting provider.
- Your insurer or their representatives, where you ask us to deal with a claim.
How long we keep it
We keep your information only for as long as we need it for the purposes above, or as required to meet legal and accounting obligations, after which it is securely deleted.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, email info@premierebodyrepairs.co.uk.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.